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CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: todds.toddlershoes@gmail.com
or fill in our contact form:
FAQ
01
I’ve found the shoes I want but can’t select the right size
We understand that it can be frustrating when your desired size of toddler shoes is not available. While we make every effort to keep our inventory up-to-date, sometimes popular sizes can sell out quickly. If you find that your preferred size of shoes is not available, please reach out to our customer service team. We'll do our best to provide you with an estimated restock date or suggest an alternative size or style of shoes that may work for you. We appreciate your understanding and patience, and we're committed to ensuring that you find the perfect pair of toddler shoes for your child.
02
Are your shoes good for little feet?
At todds toddlershoes, we know that finding the right shoes for little feet can be a challenge. That's why we strive to provide healthy and functional barefoot toddler and baby footwear options that promote natural foot development. Our shoes are designed with wide toe-caps, non-slip flexible soles, and made from high-quality, durable materials that are gentle on delicate skin. We believe that every step counts when it comes to promoting proper foot health, and that's why we're committed to providing shoes that are not only stylish but also good for your child's feet. From first walkers to active toddlers, our shoes are built to provide the support and flexibility your child needs to thrive. Shop with us today and discover a wide range of toddler and baby shoes that are good for little feet.
03
Part of my order is missing
we strive to ensure that every order is accurate and complete, but we understand that mistakes can happen. If you receive your order and find that part of it is missing, please don't hesitate to contact our customer service team right away. We'll do our best to resolve the issue as quickly as possible and make sure that you receive the missing items as soon as possible. Our customer service team is available to assist you with any questions or concerns you may have, and we're committed to providing excellent service to all of our customers.
04
Which methods of payments can I use?
At todds toddlershoes, we understand that convenience and security are key when it comes to payment options. That's why we offer a variety of payment methods to suit our customers' preferences. You can easily make your purchase using your credit card, debit card, or PayPal account. We use a secure payment gateway to process all transactions, so you can shop with confidence knowing that your information is safe and protected. Whether you're purchasing a single pair of toddler shoes or stocking up on multiple styles, we want to make the payment process as smooth and hassle-free as possible.
05
What is your return policy?
We offer a hassle-free return policy. If for any reason you're not satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Please refer to our Returns and Exchanges page on our website for more information.
06
I'm unsure about what size to pick
We understand that finding the right size for your child's shoes is essential. That's why we provide detailed sizing information in our product descriptions, including whether a shoe fits true to size or if it runs larger or smaller. We want to ensure that our customers can make informed decisions when selecting the perfect size for their little one's feet. If you're ever unsure about which size to choose, please don't hesitate to contact our friendly customer service team.
07
Why haven't I received a tracking number yet?
we strive to provide our customers with the best shopping experience possible, including timely and reliable tracking information for their orders. However, please note that tracking may not be available for all orders at this point. This can be due to a variety of reasons, including the carrier's tracking system being temporarily down or delays in updating tracking information. If you have any concerns about the status of your order, please don't hesitate to contact our customer service team for assistance. We're always here to help you with any questions or concerns you may have, and we're committed to ensuring that your order arrives safely and on time. Thank you for your patience and understanding.
08
You’ve sent me the wrong items
We're sorry to hear that you received the wrong item from todds toddlershoes. We understand how frustrating it can be to receive something different from what you ordered. Please reach out to our customer service team as soon as possible, and we'll do our best to resolve the issue quickly and efficiently. We may ask you to provide some information about the incorrect item, such as a description or a photo, to help us better understand the situation. Once we've identified the problem, we'll work with you to find the best solution, whether that's a replacement, a refund, or another option. We appreciate your understanding and patience, and we're committed to ensuring that you're completely satisfied with your purchase.
09
I forgot to use my discount code
We're sorry to hear that you forgot to use your discount code at checkout from todds toddlershoes. Unfortunately, once an order has been placed, we're unable to retroactively apply a discount code. However, we encourage you to sign up for our newsletter and follow us on social media to stay informed about future promotions and discounts. We appreciate your support and are committed to providing you with high-quality, functional, and stylish shoes for your little ones. If you have any questions or concerns, please don't hesitate to reach out to our customer service team, and we'll be happy to assist you in any way we can.
10
Delivery - How much is it and how long does it take?
At todds toddlershoes, we strive to make shopping with us as convenient as possible for parents around the world. We offer a flat rate of $6.95 for worldwide delivery on all orders, ensuring that our shoes can reach families everywhere. Please note that delivery times may vary depending on your location, but most orders arrive within approximately 14 days.